{"id":1195,"date":"2026-10-27T21:05:25","date_gmt":"2026-10-27T20:05:25","guid":{"rendered":"https:\/\/schammads.com\/fr_fr\/?page_id=1195"},"modified":"2026-10-27T21:05:25","modified_gmt":"2026-10-27T20:05:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/schammads.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1195\" class=\"elementor elementor-1195\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcbabd8 e-con-boxed e-flex e-con e-parent\" data-id=\"fcbabd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7857010 elementor-widget elementor-widget-heading\" data-id=\"7857010\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-7857010{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f4c00d elementor-widget elementor-widget-text-editor\" data-id=\"5f4c00d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-5f4c00d{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d39abb elementor-widget elementor-widget-heading\" data-id=\"4d39abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-4d39abb{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f77c34 elementor-widget elementor-widget-text-editor\" data-id=\"3f77c34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-3f77c34{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7596451 elementor-widget elementor-widget-heading\" data-id=\"7596451\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-7596451{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e16f37d elementor-widget elementor-widget-text-editor\" data-id=\"e16f37d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-e16f37d{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e83398 elementor-widget elementor-widget-heading\" data-id=\"8e83398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-8e83398{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6f675b elementor-widget elementor-widget-text-editor\" data-id=\"a6f675b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-a6f675b{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28f0905 elementor-widget elementor-widget-heading\" data-id=\"28f0905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-28f0905{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01e35bc elementor-widget elementor-widget-text-editor\" data-id=\"01e35bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-01e35bc{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a13a1d elementor-widget elementor-widget-heading\" data-id=\"3a13a1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-3a13a1d{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31cd926 elementor-widget elementor-widget-text-editor\" data-id=\"31cd926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-31cd926{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcdc3e8 elementor-widget elementor-widget-heading\" data-id=\"bcdc3e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-bcdc3e8{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f3c90 elementor-widget elementor-widget-text-editor\" data-id=\"f7f3c90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-f7f3c90{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa1fe39 elementor-widget elementor-widget-heading\" data-id=\"aa1fe39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-aa1fe39{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a4d088 elementor-widget elementor-widget-text-editor\" data-id=\"1a4d088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-1a4d088{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e92017 elementor-widget elementor-widget-heading\" data-id=\"6e92017\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions about our chauffeur services in Bordeaux<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49442b2 elementor-widget elementor-widget-text-editor\" data-id=\"49442b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Find answers here to the most common questions about booking, vehicles, chauffeur hire, tours, business clients and payment. For any other question, <a href=\"https:\/\/schammads.com\/en\/contact\/\">contact us<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2fa7a8 elementor-widget elementor-widget-heading\" data-id=\"e2fa7a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Booking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-539669e elementor-widget elementor-widget-text-editor\" data-id=\"539669e\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>How do I book a private chauffeur in Bordeaux?<\/h3><p>Book online on our <a href=\"https:\/\/schammads.com\/en\/reservation\/\">booking page<\/a>: enter your pick-up and drop-off addresses, the date, the time and the vehicle. The price of each vehicle is shown before you send your request. The service runs 24\/7, by booking.<\/p><h3>How do I book a transfer to Bordeaux-M\u00e9rignac Airport or Saint-Jean Station?<\/h3><p>Use the same booking page, entering the airport or the station as your pick-up or drop-off point. Give us your flight or train number: tracking it helps with the pick-up, without guarantee. A name sign is available on request. See our <a href=\"https:\/\/schammads.com\/en\/vtc-aeroport-bordeaux-merignac\/\">Bordeaux-M\u00e9rignac Airport<\/a> and <a href=\"https:\/\/schammads.com\/en\/transfert-aeroport-gare\/\">Saint-Jean Station<\/a> pages.<\/p><h3>Is my booking confirmed as soon as I send the form?<\/h3><p>No. Your request remains pending until SCHAMMADS accepts it. The email you receive after sending it only confirms receipt of your request.<\/p><h3>What happens after I send my request?<\/h3><p>We review your request, then confirm the journey or contact you if we need more details. For a request on quotation, we send you a free proposal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356678c elementor-widget elementor-widget-heading\" data-id=\"356678c\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vehicles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a1cbd7 elementor-widget elementor-widget-text-editor\" data-id=\"8a1cbd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>How many passengers can the van carry?<\/h3><p>The van carries up to 7 passengers and 7 bags, not counting the chauffeur. You can choose it directly when booking online.<\/p><h3>How do I choose the right vehicle for my journey?<\/h3><p>Choose according to the number of passengers and bags: saloon or electric car for up to 4 passengers, van for up to 7 passengers and 7 bags. For a larger group, state the number of people in your request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0db437f elementor-widget elementor-widget-heading\" data-id=\"0db437f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chauffeur hire<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38b5386 elementor-widget elementor-widget-text-editor\" data-id=\"38b5386\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>What is chauffeur hire?<\/h3><p>A chauffeur and vehicle stay with you for the agreed duration. Your chauffeur drives you from one stop to the next according to your schedule and waits for you between appointments. See our <a href=\"https:\/\/schammads.com\/en\/mise-a-disposition-chauffeur-bordeaux\/\">chauffeur hire<\/a> page.<\/p><h3>How long can I hire a chauffeur for?<\/h3><p>You choose the duration: a few hours, half a day, a full day or several consecutive days. State the duration and your schedule in your request.<\/p><h3>How is the price of chauffeur hire set?<\/h3><p>Every request receives a tailored price proposal. It takes into account in particular the duration, the vehicle, the schedule, the distances, the times of day, any waiting time and your specific requirements. Send your request through our <a href=\"https:\/\/schammads.com\/en\/contact\/\">contact form<\/a>, choosing the subject \u201cChauffeur hire by the hour\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f00f9d5 elementor-widget elementor-widget-heading\" data-id=\"f00f9d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tours and long-distance journeys<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bae539d elementor-widget elementor-widget-text-editor\" data-id=\"bae539d\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Can I book a private sightseeing tour?<\/h3><p>Yes. Our private tours from Bordeaux are presented on the <a href=\"https:\/\/schammads.com\/en\/circuits-touristiques\/\">private tours<\/a> page, with their options and online booking. Visits and tastings are not included.<\/p><h3>Do you offer Saint-\u00c9milion, the M\u00e9doc or Arcachon Bay?<\/h3><p>Yes, these are our most requested tour destinations, but not the only ones. You can also ask for a tailor-made programme through our contact form.<\/p><h3>Do you offer long-distance journeys from Bordeaux?<\/h3><p>Yes. When the journey can be booked online, the price is calculated directly on our booking page. For a special request, we provide a free quote. Mileage conditions are specified according to the journey and the service chosen. See our <a href=\"https:\/\/schammads.com\/en\/vtc-longue-distance-bordeaux\/\">long-distance journeys<\/a> page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1cdbb3 elementor-widget elementor-widget-heading\" data-id=\"c1cdbb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae19148 elementor-widget elementor-widget-text-editor\" data-id=\"ae19148\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Can companies book a private chauffeur, including for several journeys?<\/h3><p>Yes: transfers, meetings, seminars or regular travel. Describe your needs in the <a href=\"https:\/\/schammads.com\/en\/devis-entreprise\/\">business quote form<\/a> and we will send you a free quote.<\/p><h3>Can companies receive an invoice, per journey or monthly?<\/h3><p>Yes. Invoicing can be per journey or monthly, as agreed with you when quoting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-052e0bc elementor-widget elementor-widget-heading\" data-id=\"052e0bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91327bc elementor-widget elementor-widget-text-editor\" data-id=\"91327bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Which payment methods do you accept?<\/h3><p>Card using the payment terminal on board, cash, or bank transfer as agreed. No payment is requested online when you book.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f929c66 elementor-widget elementor-widget-heading\" data-id=\"f929c66\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efbc1ea elementor-widget elementor-widget-text-editor\" data-id=\"efbc1ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>How can I contact SCHAMMADS about a special request?<\/h3><p>Through our <a href=\"https:\/\/schammads.com\/en\/contact\/\">contact form<\/a>, choosing the subject of your request, by phone on +33 7 83 62 58 18 or by email at contact@schammads.com.<\/p><h3>What details should I give to get a price proposal?<\/h3><p>The date, the times, the addresses or the schedule, the number of passengers and bags, and the duration you need for chauffeur hire.<\/p><h3>Can I ask for a tailored service for an event?<\/h3><p>Yes. For a wedding, a celebration or a private event, use the form on the <a href=\"https:\/\/schammads.com\/en\/evenements-mariages\/#devis\">Weddings and events<\/a> page. For a corporate event, use the business quote form.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ec3d8 elementor-widget elementor-widget-heading\" data-id=\"e1ec3d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-e1ec3d8{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7780780 elementor-widget elementor-widget-text-editor\" data-id=\"7780780\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-7780780{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b381291 elementor-widget elementor-widget-heading\" data-id=\"b381291\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" 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data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-6fbac4d{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2986f35 elementor-widget elementor-widget-heading\" data-id=\"2986f35\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-2986f35{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4104212 elementor-widget elementor-widget-text-editor\" data-id=\"4104212\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-4104212{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c19f08 elementor-widget elementor-widget-heading\" data-id=\"0c19f08\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-0c19f08{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5659cf1 elementor-widget elementor-widget-text-editor\" data-id=\"5659cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-5659cf1{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f00183 elementor-widget elementor-widget-heading\" data-id=\"1f00183\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-1f00183{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54f6a21 elementor-widget 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